the all-things-singaporean-are-bad mentality
Saturday, December 27, 2008 (12:03 AM)
we are waaaay too cynical about our own people and i'm not using enough As.
just look at the postings on stomp talkback section. everyone complains about an action and make the sweeping statement "singaporeans are (insert complaint)". it's odd though and it's a very bad culture that we fail to tackle the issue and instead, tackle the people.
recently, a colleague of mine, who is of a supervisory position in the company, was thrown a problem from the client. he wondered how to reply because the communication broke down on the client's side.
this client has another colleague who liases with us. and both of them didn't communicate which resulted in the problem.
my colleague was quite troubled by the problem, he had asked me if we should just throw the issue to the client who liases with us. after a short pause, he asked if i could reply instead. i did. and i chose to address the issue without naming anyone. i don't know when but i have this very faint memory that i was ever taught always to tackle the issue and never the person. i digress.
and i can't remember what i wanted to say.
i was never taught never to digress.